Privacy Policy

P R I V A C Y   P O L I C Y

Our Privacy Policy was last updated on the 1st of December 2022

This privacy policy sets out how ENDEMANN treats the privacy of customers, users of our online services and website, suppliers, and others with whom we interact.

At ENDEMANN we value our customers and respect your privacy rights of individuals and are committed to protecting your privacy in accordance with the Australian privacy laws. This policy details how we collect, store, use and disclose personal information.

In this privacy policy, the term “personal information” has the meaning it has in the Privacy Act (1988) (Cth) and includes information about an identifiable individual, including names, addresses, telephone numbers, email addresses, dates of birth, photographs, shopping preferences and requirements, likes and dislikes, and if and where applicable, includes information that constitutes “sensitive information” as defined under the Privacy Act.

Through our website, we gather information about you in an effort to enhance your shopping experience and keep you informed about our new products and promotions. Your personal information is never rented or sold to outside parties. In accordance with this policy, there are some instances where we may divulge your information to third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.

This privacy policy applies only to information collected online by endemann.com.au and describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. If our information practices change, we will post an updated policy on our website.

If you have any questions about our privacy policy, please contact us as at customercare@endemann.com.au

 

COLLECTING INFORMATION

We may gather personal information about you, such as your name, email address, postal address, phone number, credit card number, gender, birthday, social media information, etc., when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in any promotions.

 

USE OF INFORMATION

We may use your personal information in the following ways:

  • To process and fulfil your order, including to send you emails to confirm your order status and shipment
  • When as a customer you establish an account with us and to do so provide your details.
  • When processing returns or exchanges.
  • To communicate with you and to send you information by email, postal mail or other means about our products, services, and promotions, unless you have directed us not to contact you with promotional communications
  • When you telephone us or visit our website and provide feedback, or you make an enquiry to which a later response is requested and to do so requires your contact details.
  • To administer and fulfil our promotions
  • To help us learn more about your shopping preferences, and analyze trends and statistics
  • To help us address problems with and improve our site design, products, and services
  • To enhance your shopping experience, or when you ask to be included on marketing distribution lists, sign up to our website or interact with us on social media.
  • To protect the security or integrity of our website and our business

 

SHARING INFORMATION

We may share your personal information in the following ways:

  • with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers etc. We do not authorize these service providers to make any other use or disclosure of your information
  • when we team up with another company to offer or provide products, services, or promotions to our customers
  • to conform to legal requirements (including, but not limited to, requirements in accordance with any applicable law, regulation, or government request) or comply with legal process, or to help maintain the law
  • protect our rights or property or those of our related companies
  • enforce our terms and conditions
  • act in the interest of our, or our related companies, customers, or others.

 

RECEIVING CONFIRMATION

At ENDEMANN we want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, you can let us know by contacting our web administration as described in the CONTACT menu. You can choose to opt out of promotional communications by clicking unsubscribe in the body of the email or replying STOP to a text message.

If contacting our web administration, please be sure to include your full name and the email address you used when you registered with or made a purchase from ENDEMANN. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honour your request. It may take up to 7 working days to process your email request, during which period you may continue to receive communications from ENDEMANN.

If you change your mind, you can start receiving promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our website or our stores or when you contact our web administration.

Please note that if you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via phone, email or postal mail with questions or information regarding your order.

 

COOKIES

ENDEMANN may use "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience.

For example, we may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our website, track your orders, and monitor and maintain information about your use of our websites. Cookies may also be used to collect transaction information needed by a scrip or loyalty program to which you have authorized us to provide your personal information. (See the section entitled, "Does ENDEAMNN share my information?" above.)

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you may not be able to access your account information or make purchases on our websites.

 

SECURING PERSONAL INFORMATION

We do our best to provide you with a safe and convenient shopping experience. We at ENDEMANN limits the number of employees that have access to the databases that contain personal data, and employees are advised of the importance of confidentiality. In addition, it is our policy to never send your credit card number via email. As an added safeguard, ENDEMANN does not store credit card information with your registered online profile.

When you enter your personal information on our website, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. Where an online retailer uses SSL technology, at the checkout the online retailer serves and your PC encrypts everything that you enter into your computer, such as credit card details, billing, and delivery address. When it is encrypted, generally other computers are unable to make sense of it, therefore keeping the information private while it is being transmitted.

To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending on your browser), then the SSL is active. To double check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https".

While we implement the above security measures on this site, you should be aware that 100% security is not always possible.

We take all reasonable steps to protect your personal information, including internal and external security, restricting access to personal information to those who have a need to know, maintain technological products to prevent unauthorised computer access and regularly reviewing our technology to maintain security.

We treat website and credit card security seriously and endeavour to provide a secure, safe platform through which to conduct transactions.

 

CHANGES TO OUR PRIVACY POLICY

We may modify, alter, or otherwise update this privacy policy at any time, and includes disclosure of the matters set out in the Australian Privacy Principles. We will post revisions on our website. We encourage you to review this policy from time to time.

 

Last update: December 2022